Returns & Refunds

I hope you love your new print! But if you're not completely happy with your purchase, please get in touch.

Returns

If you've changed your mind, you can return your order within 14 days of receiving it. Just email me at hello@helenbarlowstudio.com to let me know you'd like to make a return.

Items must be returned unused and in their original condition, ideally in their original packaging. You'll be responsible for the cost of return postage.

Once I've received your return, I'll arrange a refund to your original payment method, including standard delivery charges where applicable.

Damaged or Incorrect Orders

I take great care when packing your prints, but if something arrives damaged or isn't what you ordered, please get in touch as soon as possible, ideally with a photo, and I'll do my best to put things right. I'll cover return postage where an item is faulty or incorrect.

A Note About Handmade Prints

All my linoprints are printed by hand, so slight variations in colour, texture and ink coverage are part of what makes each one unique!

Print-on-Demand T-Shirts

T-shirts purchased through TeeMill are produced and fulfilled by TeeMill. Please refer to their returns policy for details.

Get in Touch

For any questions about returns, please email hello@helenbarlowstudio.com. I'm always happy to help!

All of my lino prints are designed by me, hand carved, and hand printed by me.

My other prints are designed and drawn digitally by me, then printed using a professional print company to ensure a great finish and fade free ink.

As a small independent business, I pack and post orders myself. I'll get your order on its way as soon as I can - usually within 3 working days.

I’ll always make it clear when a print is pre-order. This means I haven’t printed the batch yet - so they will have a much longer lead time whilst I print and wait for them to dry.

Use the contact form on my website, or email hello@helenbarlowstudio.com